Data Controller

The controller of your personal data is:

Tanja Klemenčič S.P.
Ribčev Laz 35
4265 Bohinjsko jezero
Slovenia
Email: info@resman.si
Phone: +386 (0)41 486 543

What Data We Collect

We only collect data that is necessary for your reservation and stay:

  • Booking information: name, email address, phone number, dates of stay, number of guests
  • Website analytics: anonymised usage data via Google Analytics (page visits, device type, country-level location)

Purpose of Processing

We use your data to:

  • Process and manage your reservation
  • Communicate with you before, during, and after your stay
  • Improve our website and services
  • Fulfil legal and tax obligations

Legal Basis

We process your data based on:

  • Contract performance — to process and manage your booking
  • Legitimate interest — for website analytics and service improvement
  • Legal obligation — for tax and accounting records

Data Sharing

We do not sell your data. We only share it when necessary to provide our services:

  • Booking platforms: Booking.com, Airbnb — if you booked through these platforms
  • Payment processors: for processing payments
  • Google Analytics: anonymised website analytics

Cookies

Our website uses:

  • Essential cookies: for basic website functionality (language selection)
  • Google Analytics cookies: to understand how visitors use our website. These cookies collect anonymised data.

Data Retention

We keep your data only as long as necessary:

  • Booking data: retained in accordance with legal and tax obligations (up to 10 years)
  • Analytics data: per Google Analytics 4 default settings
  • Email correspondence: until you withdraw consent or request deletion

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access — request a copy of your personal data
  • Rectification — correct inaccurate data
  • Erasure — request deletion of your data
  • Portability — receive your data in a structured format
  • Objection — object to the processing of your data

Contact for Data Requests

For any requests regarding your personal data, please contact us at info@resman.si. We will respond to your request within 30 days.

If you believe your rights are not being respected, you have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (www.ip-rs.si).

Last updated: April 2026